🔄 Cancellations and Refunds
Our detailed cancellation and refund policy
✅ Customer Cancellations
7+
7+ Days Before Activity: 100% full refund
Cancel 7 or more days in advance for a complete refund
3-6
3-6 Days Before Activity: 50% refund
Partial refund for cancellations made 3-6 days before
24h
Less than 24 Hours: No refund
Last-minute cancellations are not eligible for refunds
🌤️ Company Cancellations
When we need to cancel activities due to circumstances beyond our control:
- Weather Conditions: Unsafe weather conditions (storms, heavy rain, strong winds)
- Technical Issues: Equipment malfunction or safety concerns
- Safety Reasons: Any situation that compromises participant safety
- Administrative Reasons: Government regulations
📅 Your Options:
- • Reschedule to another available date at no extra cost
- • Full 100% refund if rescheduling is not possible
- • Credit voucher valid for 12 months
⏰ No-Shows and Late Arrivals
- No-Shows: Failure to arrive results in no refund
- Late Arrivals: Activities may proceed without late participants
- Grace Period: 15-minute grace period, after which activity may start
- Communication: Contact us immediately if you're running late
- Alternative Options: Subject to availability and supervisor discretion
⚡ Partial Activity Completion
If an activity is cut short due to unforeseen circumstances:
- Safety Concerns: Immediate termination for participant safety
- Partial Refund: Calculated based on activity completion percentage
- Credit Voucher: Alternative to partial refund, valid for 12 months
- Participant Behavior: No refund for removal due to rule violations
💳 Refund Processing
- Processing Time: 7-10 business days for refund processing
- Refund Method: Same payment method used for original booking
- Bank Processing: Additional 3-5 business days for bank processing
- UPI Refunds: Typically processed within 24-48 hours
- International Cards: May take up to 15 business days
🎫 Special Circumstances
- Medical Emergencies: Medical certificate required for consideration
- Group Bookings: Different terms may apply for groups of 10+ people
- Package Deals: Partial cancellations subject to recalculated pricing
- Peak Season: Stricter cancellation terms during peak periods
- Gift Vouchers: Non-refundable but transferable to others
❌ Non-Refundable Items
- Processing fees and transaction charges
- Third-party booking platform fees
- Travel insurance premiums
- Photography and video packages (if already delivered)
- Merchandise and souvenirs
📞 Contact for Cancellations
To cancel your booking or request a refund:
- Email: cancellations@advantageservices.com
- Phone: +91 XXX XXX XXXX
- WhatsApp: +91 XXX XXX XXXX
- Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
- Booking Reference: Have your booking ID ready
Important: This cancellation policy is part of our Terms and Conditions. By booking with us, you agree to these terms. Policy subject to change with notice.